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How To Access Support

Blue leaflet detailing how to request support from Derby Food 4 Thought Alliance

For information in Urdu, Punjabi and Arabic please click here.

For people in need of food support the current process to request food is:

  • People make their request for support by calling 01332 346266 or emailing
  • If the need is short term, a referral will be made direct to a Local Food Distribution Hub (LFDH) or via the DF4T Alliance project administrator
  • If the need is longer term, more complex, or involves wider related issues, a referral will then be passed to a Local Area Coordinator (LAC), who will aim to call the recipient that day to discuss needs and logistics. The LAC may also email the most convenient LFDH with details of the people in need
  • The food is then distributed by one of the LFDHs (where possible there is an expectation for the recipient to collect)

When a request for food has been received it needs to meet certain criteria - a summary of the agreed criteria is listed below:

  • People who have had a significant change in circumstances
  • People who have applied for universal credit and have not yet received a payment
  • People who are affected by physical and mental health issues
  • People who are in financial hardship and are accepting support in addressing the root causes
  • People who are in a situation that has led to them being short-term homeless or in the process of being rehoused
  • People who are a victim of a crime which has left them in a difficult situation short-term
  • People who have no recourse to public funds who are requesting support in addressing the root causes
  • People who are facing a significant life issue, which is affecting their financial situation

This is only a brief summary for more details of the criteria contact 01332 346266 /

Please note that we offer Halal food and also, where possible, solutions to cater for dietary and cultural related needs and also where cooking facilities are limited or not available.