New Online Request for Food Support
We are constantly looking at ways to improve our services and speed up the referral process. With the demand for our services at an all-time high, customers can now request food support 24/7.
You can still submit a request for food support over our phone lines if you prefer. Please call our referral line on 01332 227728, and we will follow our usual process.
How the New System Works:
- Please fill in the form below and press submit.
- We aim to be in touch within 24 hours. However, if you refer to us on a Friday afternoon after 1pm, we may not be able to process the referral until the following Monday or Tuesday (if it's a Bank Holiday).
- Please ensure that you answer our call, as demand for our services is at an all-time high. If you miss our call, you will receive a voicemail (if possible) and a text message asking you to call us back as soon as possible. Unfortunately, we don't have the capacity to keep calling back.
- Please note that by submitting this request, it does not mean that you will be guaranteed food support. We still need to process the rest of the referral once we speak to you.
Please note due to demand for our services, we may not make contact with the household for up to 24 hours.
Thanks to Binaryfold4 for helping us create a new way to request food support.