New Online Request for Food Support
Due to the busyness and expanding work of Derby Food 4 Thought Alliance we are having to introduce a temporary pause on referrals so that we can update our service to best support residents of Derby. Our phone lines, website referrals and social media referrals are now closed and will re-open Monday 9th February at 9.30am.
If you haven't accessed our services before and needing cost of living support or facing financial insecurity, please explore the full range of local help available below:
A list of support organisations and free advice services can be found on Community Action Derby’s Cost of Living support page - including Warm Welcomes offering a meal and refreshments
If you are in immediate difficulty, Derby City Council services may be able to assist through the Local Assistance Scheme
If you have accessed services previously, please also look at the pages above as well as you may be able to access support directly as a one off from the project we referred you to directly previously but there is no guarantee of this.
We apologise for any inconvenience that our referral access being paused for 1 week but we want to offer people the best service possible so this pause is a necessary one.
Paul Brookhouse
Senior Manager
We are constantly looking at ways to improve our services and speed up the referral process. With the demand for our services at an all-time high, customers can now request food support 24/7.
You can still submit a request for food support over our phone lines if you prefer. Please call our referral line on 01332 227728, and we will follow our usual process.
How the New System Works:
- Please fill in the form below and press submit.
- We aim to be in touch within 24 hours. However, if you refer to us on a Friday afternoon after 1pm, we may not be able to process the referral until the following Monday or Tuesday (if it's a Bank Holiday).
- Please ensure that you answer our call, as demand for our services is at an all-time high. If you miss our call, you will receive a voicemail (if possible) and a text message asking you to call us back as soon as possible. Unfortunately, we don't have the capacity to keep calling back.
- Please note that by submitting this request, it does not mean that you will be guaranteed food support. We still need to process the rest of the referral once we speak to you.
Please note due to demand for our services, we may not make contact with the household for up to 24 hours.
Due to the busyness and expanding work of Derby Food 4 Thought Alliance we are having to introduce a temporary pause on referrals so that we can update our service to best support residents of Derby. Our phone lines, website referrals and social media referrals are now closed and will re-open Monday 9th February at 9.30am.
If you haven'taccessed our services before and needing cost of living support or facing financial insecurity, please explore the full range of local help available below:
A list of support organisations and free advice services can be found on Community Action Derby’s Cost of Living support page - including Warm Welcomes offering a meal and refreshments
If you are in immediate difficulty, Derby City Council services may be able to assist through the Local Assistance Scheme
If you have accessed services previously, please also look at the pages above as well as you may be able to access support directly as a one off from the project we referred you to directly previously but there is no guarantee of this.
We apologise for any inconvenience that our referral access being paused for 1 week but we want to offer people the best service possible so this pause is a necessary one.
Paul Brookhouse
Senior Manager
If you see a 'Captcha' error after submitting the form, please try submitting the form again. If you still have trouble submitting this form, please email the relevant information to info@df4ta.com