Call line volunteers needed

We need your help!

Our recent call for volunteers was a huge help and we have signed up volunteers for our CSU and allotment, but we are in need of help on our busy phone lines.

We take on average of 350-400 calls a month. We are looking for volunteers to help cover 3/4 hours a day on Tuesdays Wednesdays and Thursdays between 10am -4pm

What you’ll actually be doing

• To be the first point of contact for incoming telephone calls and taking referrals from the general public, agencies and organisations and forwarding on to fellow food partners.
• Receiving and processing enquiries and requests for food parcels, ensuring that the customer is offered a complete service.
• Ensuring consistently high standards of customer care and accuracy of information taken.
• Along with answering the telephone, there will be some general administration support duties including word processing, data input, photocopying, shredding and similar duties.
• Undertaking any necessary training to keep your knowledge up to date to give customers the correct information.

If this is something that interests you, read more about the role here and submit our volunteer application and we will be in touch, or if you have more questions about the role drop us an email at: info@df4ta.com

We look forward to hearing from you.